PRIVACY POLICY
Last Updated: 4 February 2025
Spirited Flame (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website spiritedflame.com and engage with our products and services.
By using our website or services, you consent to the practices described in this policy.
1. Who We Are
Business Name: Spirited Flame
ABN: 79 769 424 861
Contact Email: info@spiritedflame.com
Business Address: Kyabram, Victoria, Australia
2. What Information We Collect
We collect personal information when you interact with us, including:
- Personal Details: Name, email address, phone number, and postal address.
- Order & Payment Information: Billing and shipping address, payment details (processed securely through third-party providers).
- Website Usage Data: IP address, device type, browser type, pages visited, and how you interact with our website (collected via cookies and analytics tools).
- Marketing Preferences: Information on your preferences and interactions with our emails, promotions, and social media.
3. How We Collect Your Information
We collect your information through:
- Website forms (e.g., account registration, checkout, contact forms).
- Orders and transactions.
- Email subscriptions and marketing interactions.
- Social media interactions.
- Cookies and tracking technologies (see Section 8 for details).
4. Why We Collect Your Information
We collect and use your personal information for the following purposes:
- To process and fulfil orders, including payment processing and delivery.
- To provide customer support and respond to enquiries.
- To personalise your experience on our website.
- To send marketing emails and promotional offers (you can opt out at any time).
- To improve our website and services through analytics and feedback.
- To comply with legal and regulatory obligations.
5. How We Share Your Information
We do not sell your personal data. However, we may share your information with:
- Service Providers: Third-party providers who assist with payment processing, order fulfilment, website hosting, email marketing, and analytics.
- Legal Compliance: If required by law, such as responding to court orders or legal requests.
- Business Transfers: In the event of a business sale or merger, customer data may be transferred as part of the transaction.
All third-party providers we work with are required to protect your information and comply with privacy laws.
6. International Data Transfers
If you are located outside Australia, please note that your data may be transferred to and processed in Australia or other countries where our service providers operate. We take reasonable steps to ensure that your data is protected in accordance with applicable privacy laws.
7. How You Can Access & Control Your Information
You have the right to:
- Request access to the personal information we hold about you.
- Correct or update your personal information.
- Request the deletion of your data (subject to legal obligations).
- Withdraw consent for marketing communications.
To exercise any of these rights, please contact us at info@spiritedflame.com.
8. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to:
- Improve website functionality.
- Analyse traffic and visitor behaviour.
- Deliver targeted advertising and marketing.
You can manage cookie preferences via your browser settings. Disabling cookies may impact website functionality.
9. How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Security measures include:
- Secure payment processing through WooCommerce, PayPal, AfterPay.
- Encrypted data storage and secure servers.
- Regular monitoring of our systems for vulnerabilities.
Despite our efforts, no online transmission is 100% secure. If you suspect a data breach, please contact us immediately.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies before providing personal information.
11. How to Make a Complaint
If you have concerns about how we handle your personal information, you can:
1. Contact us at info@spiritedflame.com and we will investigate the issue.
2. If unsatisfied, lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the last updated date noted at the top.
We encourage you to review this policy regularly to stay informed about how we protect your data.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, contact us at:
Email: info@spiritedflame.com
Please see the PayPal Privacy Policy for more details.
Please see the AfterPay Privacy Policy to see how they store your shopping records.
Read Drip’s Privacy Policy for more details.
Please see the Australia Post Privacy Policy for more details.