TERMS AND CONDITIONS
1. Introduction
Welcome to Spirited Flame (“we”, “our”, “us”). By accessing or purchasing from our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website.
2. Payment Terms
We require full payment before shipping any products. We accept the following payment methods:
• Credit Card
• PayPal
• Bank Transfer
• Afterpay
3. Shipping and Delivery
Carriers: We use Australia Post and their subcontractors for shipping.
Shipping Locations: Currently, we ship within Australia. International shipping may be arranged on an individual basis; please contact us for details.
Delivery Timeframes: Standard delivery is estimated between 5-10 working days. Please note that we are not responsible for shipping delays beyond our control.
Shipping Charges:
Standard Post: $15 flat rate
Express Post: $19 flat rate
Free shipping for orders over $125
Free collection available in Kyabram
4. Returns and Refunds
We do not accept returns for change of mind, fragrance preference, or allergic reactions.
Fragrance Notes and Allergies or Sensitivities
- A full list of fragrance notes for each candle is available upon request.
- If you or your customers have concerns about allergies or sensitivities, it is your responsibility to review the fragrance information and determine if the product is suitable before purchase.
- We cannot guarantee that our products will be suitable for all individuals, and we do not accept liability for allergic reactions.
Faulty or Damaged Goods
- Retailers must notify us within 24 hours of receiving damaged goods.
- Send an email to info@spiritedflame.com with your order number, a description and photos of the issue.
- Do not dispose of damaged goods before receiving further instructions.
- If a replacement is agreed upon, the retailer must return the damaged items within 7 days (packaged securely).
- Refunds, if granted, will be issued for the product cost only (excluding shipping costs).
You can find our Returns and Refund Policy here.
5. Product Descriptions and Pricing
While we strive to ensure that all product descriptions and prices are accurate at the time of publication, errors may occur. If we discover a pricing error after you have placed an order, we will inform you as soon as possible and offer you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat the order as cancelled.
6. Privacy Policy
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We collect personal information to process your orders and provide you with a personalised shopping experience. We do not share your personal data with third parties without your consent, except as required by law. For a detailed explanation of how we collect, use, and protect your information, please refer to our full Privacy Policy.
7. Intellectual Property
All content on this website, including images, text, logos, and designs, is the property of Spirited Flame and is protected by intellectual property laws. You may share our images or content on social media, provided you do not claim them as your own and give appropriate credit to Spirited Flame. Commercial use of our content is prohibited without prior written agreement.
8. Limitation of Liability
To the extent permitted by Australian law, Spirited Flame will not be liable for any indirect or consequential loss arising from the use of this website or for the purchase of any products from this website. Our liability for any direct loss arising from the use of this website or any products purchased through this website is limited to the total amount paid by you for the purchase of products under these Terms and Conditions.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Australia.
10. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website following any changes indicates your acceptance of the new Terms and Conditions.
11. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
• Email: info@spiritedflame.com
• Phone: 0450 79 78 37
• Address: Kyabram, Victoria, Australia
DISCLAIMER
1. Product Information and Safety
Customers should always refer to the Material Safety Data Sheet, Specification Sheet, or the ingredients label affixed to each product, which are current at the time of supply.
If you are pregnant, breastfeeding, or suffering from a health disorder, please consult your healthcare professional before using essential oils topically.
To the best of our knowledge, none of our fragrances contain phthalates or parabens, and none of the ingredients are animal-derived. Data sheets for individual fragrances are available upon request.
If you have any allergies that can be triggered by scents or fragrances, please contact us before purchasing to obtain a full fragrance description, including individual fragrance notes.
2. Limitation of Liability
The information provided on this site is for educational purposes only. Individuals receiving this information must exercise their independent judgement in determining its appropriateness for a particular purpose or use.
As the ordinary or otherwise use(s) of products is outside the control of Spirited Flame, no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), including damage or injury, or the results obtained. Spirited Flame expressly disclaims responsibility for the ordinary or otherwise use(s) of its products.
Spirited Flame shall not be liable for any errors or delays in the content or for any actions taken in reliance thereon.
The liability of Spirited Flame is limited to the value of the goods purchased and does not include any consequential losses.
3. Product Representation
The products displayed on this website are represented as accurately as possible using photographic processes. However, variations in colour, texture, and packaging may occur.
The images on this website are for illustrative purposes only. If you have any questions regarding product packaging or labelling, please contact us before purchasing.
4. Ingredient Availability
As the availability of ingredients and raw materials is subject to change due to natural factors or supplier availability, Spirited Flame reserves the right to substitute alternate ingredients or raw materials in the manufacture of its products to ensure continuity of supply.
5. Independent Judgement
Customers must exercise their own independent judgement in determining whether a product is suitable for their specific needs or intended use.
